Warranty & Documentation
Glenwood Kitchen warrants to the original purchaser that its product will be free from defects in material and workmanship under normal use. This warranty is valid for a period of Ten (10) years following the date of delivery to the consumer purchaser. This warranty is effective September 21, 2017 and applies only to the original purchaser of Glenwood Kitchen Limited Cabinetry bought through an authorized dealer.
Should defects in material or workmanship exist during the applicable warranty period in any of Glenwood Kitchen product, Glenwood will elect at its discretion to either repair or replace the defective material or component, free of charge. This warranty covers only parts and materials of the products supplied by Glenwood Kitchen. This warranty does not cover any costs of removal, transportation, or installation of the defective, material. Components not manufactured by Glenwood Kitchen Limited will carry the warranty of the original manufacturer.
This warranty does not apply to products, which are damaged arising from improper or abnormal use or handling of its products or product that have been modified in any way by the buyer. The warranty shall not apply to improper installation or maintenance. The warranty will not apply to any defects to the surface caused by normal wear and tear.
This warranty shall become void if the cabinets are in any way modified, improperly installed or damaged prior to or during the installation. This warranty shall become void for over rotating of doors, any accessories that are attached to doors. Solid Plain Slab Drawer Fronts over 42 ¼” wide, Doors over 42 ¼” high and Doors with 25” wide panels will void the warranty for warpage. Furthermore, this warranty will not apply to cabinets damaged by misuse, neglect, abuse, acts of God, pipe leaks or water damaged, and exposure to moisture, exposure to extreme temperatures or the effects of normal wear and tear.
Natural woods may vary in color, characteristics and exhibit subtle changes as they age. For example, painted face frames may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, household cleaners and other environmental conditions may also affect the color match over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.
Glenwood reserves the right to alter design, specifications and material without obligation to make similar changes to products previously manufactured.
The repair(s) or replacement(s) are contingent upon the current product offerings of styles and construction options within Glenwood Kitchen products at the time of the warranty claim. If a warranty claim is filed after a Glenwood Kitchen product becomes obsolete; Glenwood reserves the right to honor the warranty in one of the following fashions:
1. To replace the affected component with a new component of the same style.
2. To replace the affected component and any other component(s) in the residential application to achieve a uniform appearance with a similar and comparable product style of the originally purchased style.
If components are replaced, Glenwood Kitchen cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the components in the residential application. This is due to the changes that occur during the woods’ natural aging process, affecting its color and grain.
The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether expressed, implied by operation of law, or otherwise, including but not limited to any implied warranties or merchantability or fitness for a particular purpose and is further limited to replacement or repair of defective parts or material only. Labor charges or damage incurred in installation, removal, repair, or exchange as well as incidental and consequential damages therewith are excluded and will not be paid by Glenwood Kitchen Limited.
To obtain replacement(s) under this 10 Year Limited Warranty, first contact your authorized Glenwood Kitchen authorized dealer, who will arrange for inspection of the cabinet. A dated sales receipt as proof of purchase is required to obtain benefits from this warranty. If you have difficulty obtaining assistance, please write to:
Glenwood Kitchen, 191 Main Street, Shediac, NB (Canada) E4P-2A5 or
Email us at: firstname.lastname@example.org
PROPER CARE OF YOUR GLENWOOD KITCHEN CABINETS
The finished solid wood and genuine wood veneer cabinet components used in Glenwood Kitchen cabinets
are finished with a high quality conversion varnish or post catalyzed lacquer top coat designed to protect your
cabinetry from everyday usage. Glenwood Kitchen finishing materials are specially formulated to exceed the
most stringent industry performance standard, such as E1 standard. They are resistant to moisture and
most common household spills. This finish protects the wood and enhances its natural beauty. Glenwood
Kitchen finishes will remain beautiful with very little maintenance. Follow these tips on basic care of your
finish items and they will look good for many years to come. We have enclosed reports on resistance to
spills that we have received from our paint rep.
After Installation is Complete…
Simply wipe the cabinets with a soft clean cloth dampened with warm water. Dry immediately with another
soft clean cloth.
REMOVE DUST: As dust build-up, which are made up of small air borne particles, may scratch or dull the
surface if not removed correctly. Simply wipe the surface with a clean soft cotton cloth dampened with a
fresh solution of mild soap and water or vinegar and water
CLEAN: Fingerprints, cooking fumes, smoking residue accumulates on any finished surface which none
of these contaminates will harm the finish, but they should be periodically removed to restore the finish to it’s
original lustre. To remove just wipe the surface with a clean cloth dampened with a mild detergent solution.
As the finish is durable and resistant to most household spills; however spills and splatters should be wiped
up promptly to avoid potential problems.
CLEANING PRODUCTS TO AVOID: Avoid the use of strong soap, ammonia based products, silicone
oils or self-polishing waxes as they may cause damage. Ammonia based cleaners will cause your finish to
To restore it’s original lustre…
Clear Lacquer Colors clean periodically with a mild soap and water or with vinegar and water. You
may also use “Mohawk Lemon Oil”. Regular lemon oils from your local supermarket may cause problems
to your finish. If you are to use lemon oil we only suggest Mohawk Lemon Oil product.
Solid Lacquer Colors clean periodically with a mild soap and water or with vinegar and water.
Avoid prolonged exposure to direct sunlight, high humidity and excessive heat as this can damage both
the finish and the wood itself. Excess moisture is one of the worst enemies of any finish. Sink, range,
dishwasher, oven and baseboard areas are most susceptible to this. Immediately dry surfaces where water
may have spilled using a clean cloth.
Avoid adding a damp cloth or dish towels over your cabinet doors as this moisture can cause permanent
damage to your finish.
First 20 to 30 days of a new kitchen – advise customers at night to keep cabinet doors open. As it takes
approximately 20 to 30 days for the gas to be release (to cure). This will prevent the yellowing on the back
of the doors.
We look forward to hearing from you!
GLENWOOD KITCHEN LTD
191 Main Street, Shediac, E4P 2A5
571 Ferdinand Boul, Dieppe, E1A 7G1
New Brunswick, Canada